GLO Help Center

Frequently Asked Questions

Try using our FAQ before contacting us. Chances are your question will be answered right here:

Event Information

  • What is GLO Toronto?

    GLO Toronto is a high-energy night run and festival experience, combining the thrill of a Half Marathon, 10K & 5K run with the excitement of glowing lights, live music, and a party atmosphere. The course is lined with blacklights, themed zones, and entertainment, creating an unforgettable night for runners and walkers of all ages.

  • What is included with my registration?

    Your registration includes:

    • Epic Finisher Medal
    • This year's custom GLO running shirt
    • Live Music on Scenic Courses
    • Finish Line Festival + Encore Concert
    • Personalized Chip-Timed Race Bib
    • Spirited Hype Squads on Course
    • Health & Fitness Expo Access
  • Is GLO Toronto timed?

    Yes! GLO Toronto is a chip-timed Half Marathon, 10K & 5K event with electronic RFID timing. Your official race time will be recorded and available after you cross the finish line.

  • What do I do with my stuff?

    We offer a secure bag check at the event. Simply tear off the bag check tag from the bottom of your race bib and attach it to your bag. Our team will store it safely until you’re ready to pick it up after the race.

  • Do I need to be a good runner to do this?

    No! GLO Toronto is open to all — from competitive runners aiming for a personal best to walkers soaking in the lights and music. Go at your own pace and enjoy the experience.

  • Can I run with my dog?

    For safety reasons, pets are not permitted on the course.

  • Is there a charge for parking?

    Parking costs vary by location. Please check your event page for details. Carpooling is encouraged to make parking easier and reduce traffic.

  • When and where can I get my packet?

    Packet pickup details, including time and location, is available in the info section of the website for your race location. Please visit the Bib Pickup section on our Info page for updates.

  • Can a friend pick up my packet?

    Yes! If you’ve signed the online waiver, your friend just needs your confirmation email or ID to pick up your packet.

  • Where can I pick up my merchandise?

    Pre-purchased merchandise can be picked up at Packet Pickup or the Merchandise Tent on race day. Be sure to bring your confirmation email. All items must be collected before the start of the race — unclaimed items will be donated.

  • Do you donate to a charity or cause?

    Yes. GLO Toronto partners with local charities in each city to support community initiatives. Check your event’s page to see which cause your run supports this year.

Registration Questions

  • When do the Half Marathon, 10K, and 5K start?

    Half Marathon: 7:30 PM
    10K: 8:15 PM
    5K: 8:30 PM

  • Where can I see my results?

    Live results are posted as participants cross the finish line. QR codes for immediate access will be available on race day, and complete results will be published on the official event website shortly after the race.

  • Can I wear headphones during the race?

    Yes — headphones are permitted. For your safety and the safety of others, please keep volume low enough to hear course marshals, instructions, and emergency announcements.

  • When and where is bib (packet) pickup?

    Packet pickup is typically the day before the race. Exact time and location will be posted on the Bib Pickup section of our Info page approximately two weeks before race day.

  • How do I transfer my bib or get a refund?

    Transfers and refunds are subject to the event's transfer/refund policy and must be requested through your registration account. Transfer windows and any applicable fees are outlined on the registration portal and on our Info page. Transfers are allowed up to the deadline listed on the event page.

Policies

  • What is your weather policy?

    Our participants' safety is the most important thing and if any of the threatening weather conditions listed below are present the day of the event, the event may be delayed or canceled.

    Threatening Weather Conditions: GLO Toronto will be canceled or delayed if any of the following weather conditions exist: Tornado Warning, Tornado Watch, Thunderstorm/Electrical Storm, "Heavy" Rain, other major weather condition.

    Start of the Race / Cancellation of the Event: The start of the event will be delayed if any of the above mentioned conditions exist. The event will then be canceled if any of the weather conditions persist: Tornado Warning, Tornado Watch or Thunderstorm/Electrical Storm.

    Authority to Cancel the Event: Cancellation will only occur if directed by the official permit officer, the City of Toronto, local law enforcement, emergency services, or other authorized government agencies. If the event is canceled under these circumstances, no refunds can be provided, as funds will have already been allocated in preparation for race day.

  • What is your refund policy?

    Unfortunately, we DO NOT issue refunds. The logistics of setting up and planning the event make it impossible. Event details may be updated to ensure the best possible race experience. We will make every effort to maintain the original date and location, however some locations may cancel or city regulations make a date or location impossible to use.

    Just make sure you are good to go before signing up. If for some reason you can't make it to race day, at least come to the check in, pick up your GLO gear, and say hi to us!